Resources
AI Agents Research Report 2024-2029: Market to Grow by $42 Billion, Driven by Demand for Hyper-Personalized Digital Experiences and Expansion of AI-Powered SaaS Platforms →
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall AI agents market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to better position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
AI-Powered Sales Efficiency: Redefining the CRM System →
Sales used to be art, memory, and grit. Relationships were built one call at a time. Deals closed through intuition. The playbook didn’t change much - until it did.
The shift wasn’t loud. There was no single day when sales transformed. But one tool - now quietly embedded in nearly every high-performing team - has reshaped how leads are found, qualified, and closed: the CRM system. And when paired with conversational AI, it no longer just tracks progress. It creates it.
How AI agents are reshaping the future of work →
Key takeaways:
- AI agents are reshaping industries by expanding the potential applications of Generative AI (GenAI) and typical language models.
- Multiagent AI systems can significantly enhance the quality of outputs and complexity of work performed by single AI agents.
- Forward-thinking businesses and governments are already implementing AI agents and multiagent AI systems across a range of use cases.
- Executive leaders should make moves now to prepare for and embrace this next era of intelligent organizational transformation.
AI-Powered Customer Support That Customers Actually Like →
Why the right voice AI can save time, reduce costs, and still feel human.
Why agents are the next frontier of generative AI →
By moving from information to action—think virtual coworkers able to complete complex workflows—the technology promises a new wave of productivity and innovation.
AI in Customer Service: From Reaction to Intelligence in 2025 →
Before 2020, customer service was mostly reactive. Think long queues, scripted replies, and agents overwhelmed by repetitive tasks. It wasn’t ideal - but there wasn’t a better alternative.
Now there is.
By 2025, AI hasn’t just optimized support - it has redefined it. Support is no longer just what happens after a customer reaches out. With AI, it's proactive, predictive, and personalized.
Leveraging the Hive Mind - Harnessing the Power of AI Agents →
Agentic architecture is a strategic approach that employs AI agents to orchestrate and automate complex business workflows.
AI agents help enhance productivity, decision-making, and overall operational efficiency.
Companies stepping into agentic architecture must build a strong AI and data management foundation.
Chatbots in 2025: From Cost-Cutters to Strategic Advantage →
We didn’t take chatbots seriously at first. But things changed.
Customers now trust bots with real tasks. In some cases, they even prefer them. The question isn’t “Can we use one?” anymore. It’s “Where else could we?”
Intelligent Agents in AI Really Can Work Alone. Here's How →
AI systems are gaining agency to create plans and act autonomously, driving automation and workplace productivity.
How AI Agents Are Transforming the Insurance Industry: Why It’s Time to Act →
Insurance has long been about people and relationships. Face-to-face meetings, phone calls, personal trust-building - these were the foundations of every successful agent’s career. But the reality today is different. Client expectations have evolved. They want speed, clarity, and convenience, often on their own schedule. And that’s where AI agents are stepping in - not replacing human agents, but empowering them to work smarter and faster.
What are AI Agents? A Complete Guide →
Autonomous AI agents can understand and interpret customers' questions using natural language. Here's what service leaders need to know about the next evolution in proactive, personalised support.
SMB SaaS vs Self-Hosted Conversational AI: Why Savvy SMBs Choose Self-Hosting →
SMB SaaS vs Self-Hosted Conversational AI: Why Savvy SMBs Choose Self-Hosting:
- Convenience at a Cost.
- The Strategic Choice for SMBs That Want Control and Growth.
- Self-Hosting Is the Real Growth Enabler.
AI Agents That Matter →
Rethinking evaluations and benchmarks to build AI agents that are useful in the real world.
Conversational AI Agents in Telecom: Changing How the Industry Talks →
Conversational AI agents don’t just recognize speech - they talk, listen, understand, and act. They don’t just follow inputs. They follow goals.
GenAI's transformative potential in the financial sector: the evolution of agents →
Artificial intelligence (AI) has rapidly evolved over the past decade, revolutionizing numerous industries with its transformative capabilities. One sector where AI's impact has been particularly profound is financial services, and it has grown more than ever in the last two years with the emergence of generative AI (GenAI). However, while some jumped on the bandwagon and started developing internal and external tools, other companies struggled with finding use cases or adding the right governance. In the meantime, the technology keeps evolving, and now GenAI is moving toward its second phase: the rise of agents.
AI in Bank Verification and Fraud Prevention in the Digital Age →
AI helps by mapping large-scale patterns that individual fraud teams could never catch. Conversational AI becomes the vehicle for resolution. Automation doesn’t just reduce fraud. It reduces time-to-resolution, which keeps legitimate customers happy while protecting institutional risk.
Artificial Intelligence Index Report 2024 →
The AI Index report tracks, collates, distills, and visualizes data related to artificial intelligence (AI). Our mission is to provide unbiased, rigorously vetted, broadly sourced data in order for policymakers, researchers, executives, journalists, and the general public to develop a more thorough and nuanced understanding of the complex field of AI.
What Is KYC - and Why Does It Matter? →
“KYC” stands for “Know Your Customer.” It sounds straightforward, but in finance and regulated industries, it’s anything but simple. KYC is the process used to verify a customer’s identity, assess their risk, and ensure they aren’t involved in illicit activities like money laundering or terrorism financing. It’s mandated by regulators worldwide, from the U.S. Financial Crimes Enforcement Network (FinCEN) to the European Banking Authority.
Without robust KYC, a bank risks onboarding shell companies or bad actors that can cause real financial and reputational damage. The stakes are high - millions in fines, loss of customer trust, and regulatory scrutiny. But at the same time, most customers are legitimate. The goal is to stop fraud while offering a smooth experience for everyone else.
This tightrope walk is where AI - and specifically conversational AI - can make a difference..
2025 AI Business Predictions →
To help navigate this transformation, we offer a set of predictions covering the most important areas that demand your attention. These are based on real-world experience in helping our clients reinvent their business with AI, the transformation of our own firm with AI, and PwC's strategic alliances with leading tech companies in the AI ecosystem.
