Mobility & delivery,
Outreaching to potential partners
AI agents can automate and personalize the outreach process to potential partners, such as businesses, vendors, or service providers via phone, messengers or email. These AI-powered outreach campaigns can be tracked and optimized, ensuring a higher conversion rate.
Scheduling demos and appointments for field sales reps
AI agents can manage the entire scheduling process for field sales teams, proposing available times for demos and appointments. By integrating with the sales rep’s calendar and taking into account factors like location, time zone, and availability, the AI agent can book meetings and automatically send reminders to both parties. It can also reschedule if needed and follow up with customers to ensure they attend.
Running the KYC and compliance checks for new customers
For onboarding new partners, especially in mobility or marketplace platforms, AI agents can automate the Know Your Customer (KYC) process. The AI can gather necessary documents from new partners, verify identities, and cross-check against existing databases. It can flag suspicious activity or incomplete data for human review.
Onboarding new drivers, couriers, and businesses
AI agents can handle the end-to-end onboarding process for drivers, couriers, and businesses. This includes collecting required documentation, verifying information, and guiding new partners through the steps needed to join the platform. AI can also provide real-time updates on the status of the onboarding process, alerting the individual or business when each step is complete and what to do next.
Driving partner engagement on the platform
AI agents can proactively engage platform partners, sending notifications about new opportunities, promotions, or performance reports. For example, AI could notify a driver about peak demand times, offer businesses incentives for achieving sales targets, or remind couriers to update their availability. AI can also analyze partner behavior on the platform to tailor these engagements, ensuring they are relevant and timely.
Handling customer and partner queries
AI agents can serve as the first line of support for both customers and platform partners. For customers, this might include handling delivery inquiries, order statuses, payment issues, and general troubleshooting. For partners, it could involve answering questions about performance metrics, payout schedules, or platform tools. AI can resolve many common queries autonomously while escalating more complex issues to human agents when needed.