Banking and
Handling upsells and cross-sells for debit and credit products
Based on spending patterns, AI agents could recommend premium credit cards with enhanced rewards or suggest tailored loan products to customers who are nearing their credit limits.
Doing pre-collection and collection for credit products
AI agents can handle pre-collection outreach by monitoring payment schedules and sending reminders to customers who are nearing their due dates. In cases of late payments, the AI can engage with customers to arrange payment plans or offer options to mitigate the outstanding debt.
Running the KYC and compliance checks for new customers
AI agents can automate data collection for identity verification and compliance checks. AI agents can securely capture customer information (like IDs, utility bills, etc.), scan documents for authenticity, and cross-check the data against databases for fraud prevention. Based on predefined criteria, AI agents forward the applications to human agents for a detailed review.
Handling customer queries
AI agents can manage and respond to a variety of customer inquiries, ranging from balance checks to transaction disputes. By integrating with back-end systems, these agents can access real-time information and provide instant, accurate responses to customers. For more complex queries, the AI can escalate issues to human agents, but with a detailed context of the conversation, reducing wait times and improving resolution speed.
Processing loan and mortgage applications
AI agents can automate the loan and mortgage application process, collecting customer data, verifying information, and conducting initial risk assessments. Based on predefined criteria, AI agents can approve or reject applications instantly or forward them to human agents for more detailed review.